Description

This last chapter represents the “cutting edge” result of the two-year collaborative research project pursued by the Lean Analytics Association. It proposes the DARE2GEMBA methodology to carry out successful Gemba Walks within any organization. It enables any team leader to empathize with its customers and employees, assess best practices and behaviors, and support the definition and execution of a Gemba Walk process to engage and empower leaders and employees for collaborative problem-solving.