Case 2: Barry Callebaut




This chapter analyzes the Gemba Walk lean practice deployed at Barry Callebaut, the world’s leading manufacturer of high-quality chocolate and cocoa products. Their lean journey started at the production plant in Louviers, France in 2011. For the past 5 years, the practice of “Going to Gemba” has been considered a critical collaboration practice embedded in their daily routine to discover and solve problems where the action takes place.