Description

To enrich the research outcomes from the nine industrial cases, an online survey was carried out to gather the lessons learned from Gemba professionals worldwide. The final research covers participants from 5 continents, representing 60 organizations from 18 industries. “Going to the Gemba” should be considered as one key enabling lean practice. It aims to understand the problems and the root causes, while actively listening to the employees, doing empathy maps, measuring KPIs, tracking improvements, proposing A3 projects and celebrating success, among other. Based on the findings, Gemba Walks have become one of the most valued lean practices.