Case 5: Instituto Modelo de Cardiología (IMC)




The Instituto Modelo de Cardiología Privado S.L.R. (IMC) is an Argentinean institute based in Córdoba, one of the pioneer institutions applying lean in the healthcare sector in South America. The initiative started in 2012, after having learnt about lean implementation in hospitals in the U.S. and working with Lean and Six Sigma methodologies. Their Lean Journey started at the non-medical areas with a high impact on the patients’ experience. Today, in IMC, Gemba Walks are conducted in most of the hospital’s departments, focusing on those with the most significant potential for improvement. Gemba Walks are already part of the hospital’s culture of continuous improvement and a way to propose and validate improvement activities in collaboration with employees, hospital providers and patients.