Case 7: Rolls-Royce Motor Cars




Rolls-Royce Motor Cars is a world-leading luxury automotive company, part of the BMW Group. This chapter shares Rolls-Royce Motor Cars’ best practices of carrying out Gemba walks for leaders to lead performance improvement within the company. In 2015, the company accelerated its lean journey and started getting its leaders involved, training them in how to perform Gemba walks for improvement purposes and how to manage standard Process Boards. The Go-Look-See practice is used to actively gather information and ideas from employees, identify the root-cause problems on the shop floor and align on an action plan with clear assigned responsibilities and deadlines.